FAQs
■ About Ya-Lena Jewelry
Are all your pieces handmade?
Yes, each piece is carefully handcrafted on the Greek island of Lipsi using high-quality natural gemstones, freshwater pearls, and 18k gold-plated stainless steel.
Do gemstones and pearls vary?
Yes, as gemstones and pearls are natural materials, slight variations in color, shape, and texture make every piece truly one of a kind.
What materials do you use?
We work primarily with 18k gold-plated stainless steel, natural gemstones, and freshwater pearls — materials chosen for their lasting beauty and energy.
Where are you based?
Ya-Lena Jewelry is based on the serene Greek island of Lipsi, inspired by nature, sea, and timeless elegance.
Where are your materials sourced from?
Our gemstones and pearls are sourced from trusted suppliers around Europe and hand-selected for their beauty, quality, and natural energy.
■ Care & Maintenance
How should I care for my jewelry?
To preserve its beauty, avoid contact with salt water, perfume, or harsh chemicals. Store your jewelry in a dry place and clean gently with a soft cloth.
Is your jewelry water-resistant?
Our 18k gold-plated stainless steel is highly resistant to tarnish, but we recommend removing jewelry before swimming or showering to protect the stones and pearls.
Can I wear my jewelry every day?
Yes, but treat it with love — remove your jewelry before sleeping, showering, or swimming to preserve its shine and strength.
Do you offer repairs?
Yes — we believe in longevity and care. If your Ya-Lena piece ever needs repair, please reach out and we’ll do our best to restore it.
■ Orders & Shipping
How long does shipping take?
All pieces are shipped from Lipsi, Greece.
Our orders are usually processed and shipped within a few days. Depending on your location, delivery can take between 5–14 business days.
In rare cases — for example, during peak season or international shipping delays — delivery may take up to 3 weeks.
Do you offer gift packaging?
Yes! Each piece comes beautifully wrapped and ready for gifting — perfect for someone special or yourself.
Do you ship internationally?
Currently, we focus on boutique sales and shipping in Europe. Please contact us directly for special orders or inquiries.
Do you offer returns or exchanges?
As each piece is handmade with care, returns are only accepted for items that arrive damaged. Please contact us within 5 days of delivery if there’s an issue — we’ll always find a kind solution together.
How can I find my perfect size?
Most of our bracelets and necklaces are designed with adjustable closures for a comfortable fit. If you’d like a specific length, we’re happy to create a custom size for you.
■ Sustainability & Values
Is your jewelry sustainable?
We craft in small batches using responsibly sourced materials, focusing on mindful production and timeless design rather than mass creation.
■ Customs & Collaborations
Can I request a custom piece?
Absolutely. We love creating unique designs upon request. Please reach out through our contact form for custom jewelry inquiries.
Do you offer wholesale or boutique collaborations?
We love partnering with like-minded boutiques and concept stores. For wholesale inquiries, please contact us directly via email or our contact form.