Terms and Conditions

1. Scope of Application

These General Terms and Conditions (GTC) apply to all orders placed through the online shop Ya-Lena. They govern the contractual relationship between Ya-Lena (Owner: Yasoda Hennig) and the customer.

2. Conclusion of Contract

By placing an order in the online shop, the customer makes a binding offer to purchase the selected products. The contract is concluded when Ya-Lena accepts the order or delivers the goods.

3. Prices and Payment

  • All prices include VAT and do not include shipping costs unless otherwise stated.
  • Accepted payment methods: Bank transfer, PayPal, Credit Card.
  • The customer agrees to pay the full purchase price.

4. Delivery

  • Delivery is made to the address provided by the customer.
  • Delivery times are stated on the product page.
  • If a product is unavailable, Ya-Lena will inform the customer immediately.

5. Returns / Right of Withdraws

  • Please note that all jewelry pieces are unique and individually crafted.
  • Therefore, withdrawal or return is excluded.
  • Statutory warranty rights for defects remain unaffected.

6. Warranty / Liability

  • Statutory warranty rights apply to defective goods.
  • Ya-Lena is not liable for damage caused by improper use or normal wear and tear.

7. Retention of Title

The delivered goods remain the property of Ya-Lena until full payment has been received.

8. Note for Customers in Germany

  • German consumer rights apply where legally required.
  • Since all jewelry pieces are unique, withdrawal or return is excluded.

9. Data Protection

  • Personal data is processed in accordance with the Ya-Lena Privacy Policy.
  • Customer data is used exclusively for order processing.

10. Applicable Law / Jurisdiction

  • Greek law applies, unless mandatory German consumer protection laws prevail.
  • The place of jurisdiction is the registered office of Ya-Lena in Greece, where legally permissible.